Cancellation policy

Canceling an Order

We allow cancellations within 2 hours of placing your order as long as it has not yet been processed or shipped.

To request a cancellation, please email us at support@benetail.com with:

  • Your full name

  • Order number

  • Reason for cancellation

We will do our best to accommodate your request.

Orders Already Processed or Shipped

Once an order has entered processing or has shipped, it can no longer be canceled.

If your order has already been shipped, you may still be eligible for a return after delivery. Please refer to our Return Policy for more details.

Subscription Orders (If Applicable)

Subscription customers can cancel or modify future deliveries at any time through their customer portal.
Already-processed subscription shipments cannot be canceled.

Refund Processing

Approved cancellations will be refunded to your original payment method.
Please allow 3–5 business days for your refund to appear, depending on your bank or payment provider.

Need Help?

If you have any questions or need assistance, reach out anytime:
📧 support@benetail.com

We're here for you — thanks for supporting our small business!